• Knows and adheres to VFC’s expectations for external and internal customer service as outlined in Employee Policy Manual.

• Recognize and act on opportunities to make a customer’s day or to make it right for customers with complaints.

• Communicates openly and honestly with all others in the organization.

• You must have a working phone that receives calls and/or text without delay.

• Communicates respectfully at all times.

• Does not expose customers to internal disagreements.

• Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.

• Communicates needs promptly and efficiently.

• Participates actively in department team and all-staff meetings.

• Stays informed by reading all communications from the General Manager, managers, HR, and in department log books.

• Knows and promotes the cooperative principles and values.

• Understands Viroqua Food Co-op’s Mission and Ends.

• Knows Viroqua Food Co-op and Co-op history.

• Gains and shares natural foods knowledge, continually accesses new information.

• Reports for scheduled shifts, on-time and ready to work.

• Understands and adheres to organizational and department policy and procedures.

• Accepts and offers feedback and suggestions openly and respectfully.

• Accepts direction willingly and follows through with delegated tasks.

• Learns and adapts to new tasks or situations quickly and cooperatively.

• Maintains job-related confidentiality.

• Takes initiative to identify, report and resolve problems before they escalate.

• Operates with a sense of teamwork; incorpporates into daily job.

• Provides a positive model for co-workers.

Quality of Work:

• Understands technical requirements of job, applies technical knowledge consistently.

• Performs tasks accurately and efficiently, free from errors.

• Performs all tasks according to department procedure.

Quantity of Work:

• Performs tasks consistently at an acceptable rate as outlined by department supervisor.

• Organizes tasks efficiently, maintains focus and stays productive.

• Achieves established goals and expected results for the department.

Safety:

• Maintains safe work environment according to all department procedures, federal and state regulations.

• Obtains and maintains any necessary licenses.

• Wears protective clothing as required for position.